LabcoatsUSA
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Shipping & Handling Information
All blank items ship within 48 hours not including weekends or holidays.

For embroidered items please allow 10-12 working days to apply the embroidery to the garment. If you do not approve your logo, we will not apply the logo to your garment. If this is the case your order time will be delayed. If additional items are purchased after the initial order is placed this will also delay your order. We offer ground shipping, 3 day, 2 day and overnight. When selecting you shipping method, please keep in mind the 10-12 working day turn around time (for production) and then shipping time. For companies that need embroidery and a faster turn around time than 10 working days rush orders are available according to production, please call (866-266-1888) to inquire about rushing orders and if we can accommodate you.


Shipping Address
For security reasons, we can only ship to the billing address of the card holder. Please contact us if you would like to ship to a different address.

Internatonal Shipping
Unfortunately, we don’t accept international orders at the moment.

FREE SHIPPING
Free (ground) shipping for orders over $300 (excluding sale items).

Returns
Damaged Items
Any damaged item should be called in immediately to our returns dept. and we will either replace the item or call it back and ship another one. Damaged orders must be called in within 15 days from the date was received.

Easy Returns
We've done our best to make returns EASY for you to send back to us.


Wearform
3334 Walnut Bend Ln
Houston, TX 77042
USA

You may also contact our Customer Service department to arrange for returns and receive a Return Merchandise Authorization (RMA) number. Please call 1-866-266-1888

It can take up to two weeks for return packages to reach us and to be checked in (additional time may be needed after weekends and holidays). Once your return is checked in, please allow 3-4 business days for your bank to register the credit onto your account. As soon as your package is checked in, you will be notified via email.


What do we charge for returns?
All returns/Exchanges MUST be called in for obtaining RAN (Return Authorization Number) from the Returns Dept.; all returns/exchanges are subject to inspection before credit is issued, no credit will be given for washed or used garments. Decorated (embroidered or screen printed) items can not be returned nor exchanged. No Restocking Fee on returns or exchanges as long as they’re made within 20 days after items being received. All returns must be made within 20 days of when items received. All sales are final after 20 days. Credit will be issued within 2 billing cycles (usually around 20 business days). Credit does not cover shipping cost and it is the customer responsibility to ship items back to our facility.
Purchasing Info
By logging in to your account you can see all previous orders were placed along with logos were submitted; but on top of that at WearForm we give our customers the luxury of ordering a variety of items and brands at the same time without minimum quantity, from hats to pants you can get uniforms blank or with decorations (logos, names or titles) all in the same basket; if you prefer to fax in your order you can do so by faxing it to 713-490-2448 or you can email your order to sales@wearform.com

Besides ordering online you can submit a non-payment order if you wish not to pay for the order instantly; once we get the order we will contact for further confirmation.

If you are a new customer and wish to get uniforms with a logo; we will generate a stitch-out and send a swatch physically to you with an approval form via UPS prior to production; we also send approval emails for font-logo orders prior to production; once logos are submitted and approved them no need for approval on repeat orders as long as no construction or color change to the logo; name or titles do not get confirmed or send for approval; they will be pasted the customers have keyed them in electronically.

Washing
Please follow washing instructions provided on garment tags for the longevity of the garment.

If your embroidary still has a plastic film on parts of it please be aware that this dissolves in water.
Order Changing
Any modification or cancellation must be made and acknowledged by a sales representative; since we process orders promptly we can take changes and modifications in the same day the order was received; once orders are in process they can’t be changed or modified; as for blank items (no decorations) changes or cancellations are impossible to make since we process and ship almost immediately.

Orders waiting for approval can be cancelled with a 8% fee (excluding artwork, or setup charges) within 90 days.
Policies
No Sales Tax
Wearform.com does not collect sales tax except on purchases shipped to Texas.
Payment Methods
Wearform.com accepts Visa, MasterCard, and Discover. We also accept Visa and MasterCard debit cards. Credit and debit cards are subject to address verification by your financial institution. If you get an error message after submitting your credit card information, please double check to make sure that you entered the following information correctly:

    · Your name as it appears on the card
    · Billing address on file with your card issuer
    · Card number
    · Card Verification Number
    · Card Expiration Date
    · If you are still experiencing problems, please call your card issuing bank for details.



When you shop at wearform.com, your information is safe and secure. For more on how we protect this information, please see our Secure Purchase information.
Limitations on Liability
In no event shall Wearform be liable for any direct, indirect, special, punitive, incidental, exemplary or consequential damages what so ever, even if Wearform has been notified of the possibility of such damages, whether in an action under contract, negligence, or any other theory, arising out of or in connection with the use, inability to use, or performance of the information, services products, and materials available from this site. These limitations shall apply not withstanding any failure of essential purpose of any limited remedy. Because some jurisdictions do not allow limitations on how long an implied warranty lasts, or the exclusion or limitation of liability for consequential or incidental damages, these limitations may not apply to the client.
Order Acceptance
The invoice provided following your personal information does not constitute an acceptance of an order. Wearform reserves the right, without prior notification, to limit the order quantity on any item and/or refuse service to any customer. Verification of information may be required prior to the acceptance of your order.
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Privacy
Your Purchase is Secure.
Security Policy: Our Commitment to Secure Connections
This security statement will notify you of the kind of security procedures that are in place to protect the loss, misuse or alteration of information under our control.

This website takes every precaution to protect our users’ information. When users submit sensitive information via the website, your information is protected both online and offline.

When you are asked to enter sensitive information (such as credit card number), that information is encrypted and is protected with Secure Sockets Layer (SSL) technology. While on a secure page, such as our order and registration forms, the lock icon on the bottom of web browsers such as Netscape Navigator and Microsoft Internet Explorer becomes locked, as opposed to unlocked, or open, when you are just “surfing."


A Bit about SSL:
Secure connections (often called SSL, or Secure Sockets Layer technology) are the industry standard in Web security. SSL is used primarily for transmitting sensitive information over the Internet. When you have a secure connection between your browser and a website, no one else can easily access the data that you send across the connection.

While we use SSL encryption to protect sensitive information online, we also do everything in our power to protect user information offline. All of our users’ information, not just the sensitive information mentioned above, is restricted in our offices. Only employees who need the information to perform a specific job (for example, our billing clerk or a customer service representative) are granted access to personally identifiable information. Furthermore, all employees are kept up-to-date on our security and privacy practices. Our employees are regularly notified and reminded about the importance we place on privacy, and what they can do to ensure our customers’ information is protected.

Finally, the servers on which we store personally identifiable information are kept in a secure environment.

If you have questions about the security at our website, please contact us via email.


Embroidary Information
All items checked with embroidery come with one-side embroidery whether art-logo, font-logo or even a simple name on front sides or any of the sleeves. The embroidery work should not exceed 10,000 stitches; for jumbo logos (bigger than 10,000 stitches) a block of 5000 stitches can be purchased for $1.50 per item (if needed).
Art Logo Embroidary
The Art-Logo Embroidery is a company logo which includes artwork, symbols, lines, graphics or unique fonts; while Font-Logos can be selected from provided font options. When art-logo is selected a logo must be uploaded during the process of ordering; then we will digitize it according to colors, dimensions and layout provided then we send a proof via email prior to sewing the logo on garments. There is a $69.99 setup charge (up to 10,000 stitches, a block of $15.00 can be purchased for each additional 5,000 stitches). All embroidery can be applied on patches or directly on garments.

*WearForm is running a special on all NEW art-logos setup till end of 2010 by waiving the entire $69.99 setup charge with the respect to the followings:

1. Limited to one logo per order.
2. Does not apply to jumbo logos (over 10,000 stitches) such as jackets back.
3. When changing logo colors, or items (shirts, bags, jackets…etc) there is a $19.99 for each change.
4. There is no minimum order to get the free setup.
5. Reordering garments with that free digitized logo is subject to $19.99 standard setup.
6. Customers cannot obtain digital copies of their logos (property of WearForm).
Font Logo Embroidary
The Font Logo is any company logo that can be typed straight from the keyboard, then some envelope techniques added to it (arch, bridge…etc. refer to font styles). Maximum lines of font logos are 3 and there is a setup fee of $19.99 for all Font Logos applied for the initial order and all future orders. All font logos embroidery can be applied on patches.

Font Options
font A font F font K
font B font G font L
font C font H font M
font D font I font N
font E font J font O


Font Styles
style A style D style G
style B style E style H
style C style F style I
Personal Names (Monogramming)
Personal Names on garments are meant for recognitions; mainly used among service people, doctors & retail stores. Our names font-selections are 3 and customers can choose the embroidery color which will contrast best with the garment colors; we don’t send proofs on names; and names can be applied directly on garments or applied on patches.

How to add second-line embroidery?
You can either go to "second location embroidery" to allow a second line for a charge of $3.99; or you can do a font logo and this will open three-line embroidery or you can contact us and we'll help you.


font A font F font L
Patches
We offer two sizes of patches:
1- 4 x 2 mainly used for names.
2- 4.5 x 2.5 used for company logos and 2-line font logos.
Customers can choose the border color and patch-fabric color to contrast better with garments ordered; all patches are prices for $0.99 and they come stitched on garments.





Border Options
Gold Black Red Navy White



Background Options
Gold Black Red Navy White
Color Options
Be advised that thread colors can be different based on monitors & video cards.



Font Options


Lightgrey
Black
Darkgray
Hotpink
Green(Kelly)
Coral

Beige
Brown
Gray (Charcoal)
Lightblue
Khaki
Gold

Maroon
Firebrick
Mediumblue
Red
Royalblue
Navy

Skyblue
Pink
Orange
Purple
White
Yellow

Turquoise
Teal
Orchid
Stateblue
Tan
Olive

Salmon
Chocolate